Return Policy

At My Pharmacy Cloud, patient safety is our top priority. Due to the nature of medicines and healthcare products, we follow strict guidelines when it comes to returns and refunds.

This Return Policy explains when items can be returned and what to do if there is a problem with your order.

Prescription Medicines

Once prescription medicines have been dispensed and supplied to a patient, they cannot be returned for reuse or resale.

This is in line with NHS and safety regulations to ensure the quality and safety of all medicines.

Non-Prescription Items

Some non-prescription items may be eligible for return if they are unopened, unused, and in their original packaging.

Please speak to our pharmacy team before returning any item to confirm if it is eligible.

Faulty or Incorrect Items

If you have received the wrong item or a product that is faulty, please contact our pharmacy as soon as possible.

We will review the issue and arrange a replacement or refund where appropriate.

How to Report a Problem

You can report any issues by visiting the pharmacy, calling us, or contacting us by email.

Please provide your receipt and details of the item so we can assist you quickly.

Refunds

Refunds, where approved, will be processed using the original payment method.

Refund times may vary depending on your bank or payment provider.

Patient Safety

All returned items are handled in line with pharmacy safety regulations.

We cannot accept returns for medicines that have been opened, used, or stored outside of our control.

Contact Us

If you have any questions about our Return Policy, please contact our pharmacy team.

We are always happy to provide further guidance.