Customer Support
+44 (0)20 8520 0795

You have no items in your shopping cart.

EPS Nomination

EPS Nomination

The Electronic Prescription Service (EPS) is an NHS service...

FREE Medication Check Ups

Pharmacy Prescription Services

NHS and Private Prescription services available

Waterman Travel Clinic

Travel Clinic

Speciailist advice at the same or lower cost, come to Waterman Pharmacy

Delivery Information

Delivery Information

FREE Standard Tracked Delivery on orders over £50

Local Collection and Delivery

  • Free Collection is available from our London based pharmacy, located at 248-250, Forest Road, Walthamstow, E17 6JG

  • NHS Precriptions will be delivered FREE of charge within the E17 Postcode.

Delivery Options

  • Standard Tracked Delivery - 2 to 3 working days - £3.95
  • Express Tracked Delivery - 1 to 2 working days - £5.45
  • Special Delivery (Guaranteed before 1pm) - £8.95
  • Saturday Guaranteed before 1pm - £10.45

Terms and Conditions

All of our orders are dispatched using Royal Mail Tracked Services.  All orders received before 2pm will be dispatched on the same working day. Any orders received after 2pm or over the weekend will be dispatched the next working day. Orders will not be dispatched on weekends or bank holidays.

All parcels are in plain packaging for discreet delivery of your medicines and pharmacy goods.

Deliveries containing pharmacy-only or prescription medicines may require a signature on receipt. 

If you are not home to accept your delivery, a card should be left by the Royal Mail representative. This card will provide details of where you can collect the order or how to arrange re-delivery.

Should you be unable to collect your missed delivery or arrange for your medication to be redelivered by Royal Mail, the pharmacy can resend your medication to the same, or a different address provided it has been returned to us and this happens within a 30 day window.

Once a package has been shipped with Royal Mail we advise that you are bound to the terms and conditions of their use together with the terms and conditions contained herein.

You have the right to cancel your order up to the point when your order is dispatched. The pharmacy must destroy any medication within 30 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your order has been dispatched.

 

Delivery to Remote Areas

Please be aware that Royal Mail Guaranteed services are not available to all customers in the UK, especially those that live in remote postcodes. Royal Mail advise customers of the following:

We deliver by 5.30pm the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
GY9 Alderney (Channel Islands)
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
ZE1

 

We deliver within two working days by 5.30pm to the following postcodes areas:
GY1 Herm (Channel Islands)
GY9 Sark (Channel Islands)
GY10
HS2
PA60 - 75, 78
ZE2, 3

 

We deliver within three working days by 5.30pm to the following postcode areas:
KW16 - non-Town
KW17
PH30, 41 - 44

 

Please note: This applies to our 'Special Delivery' and 'Saturday Guaranteed' services.