Frequently Asked Questions
Below are some common questions about our pharmacy services. If you need further help, please contact our team.
You can order your repeat prescription online, by phone, through our mobile app, or by visiting the pharmacy in person.
Once your GP approves the request, we will prepare your medicines for collection or delivery.
Most GP surgeries take 48 to 72 hours to approve prescriptions.
Once approved, we prepare your medicines as quickly as possible.
Yes, we offer a prescription delivery service for eligible patients.
Please contact our pharmacy team to check if you qualify.
EPS Nomination allows your GP to send your prescriptions electronically to a pharmacy of your choice.
By nominating My Pharmacy Cloud, your prescriptions will be sent directly to us.
Yes, our pharmacist is available during opening hours to provide professional advice.
You can speak to us in-store, by phone, or by email.
We provide NHS and private pharmacy services including repeat prescriptions, medicine advice, prescription collection,
travel clinic services, and health support.
Yes, we offer selected vaccination and travel health services.
Please contact us to check availability and book an appointment.
If there is an issue with your prescription, please contact our pharmacy team as soon as possible.
We will investigate and help resolve the problem.
You can make a complaint by speaking to our pharmacy team, by phone, or by email.
We take all feedback seriously and use it to improve our services.
You can contact us by phone, email, or by visiting the pharmacy in person.
Our team is always happy to help.
