Complaint Policy

At My Pharmacy Cloud, we are committed to providing high-quality healthcare services to all our patients. However, we understand that sometimes things may not go as expected.

If you are unhappy with any part of our service, we encourage you to let us know so we can address your concerns and improve our services.

How to Make a Complaint

You can make a complaint by speaking to a member of our pharmacy team in-store, by phone, or by email.

We aim to resolve most concerns quickly and fairly at the pharmacy level.

What to Include in Your Complaint

Please provide as much detail as possible, including what happened, when it occurred, and how you were affected.

This will help us understand your concern and respond appropriately.

Our Response Process

All complaints are taken seriously and handled in a confidential and professional manner.

We will investigate your concern and aim to provide a clear response within a reasonable timeframe.

If You Are Not Satisfied

If you are not happy with the outcome of your complaint, you have the right to take the matter further.

You may contact the NHS complaints service or other relevant organisations for independent advice and support.

Confidentiality

Your complaint and personal information will be handled with strict confidentiality.

We follow NHS and data protection guidelines to ensure your information is protected.

Our Commitment to Improvement

We use patient feedback to improve our services and prevent similar issues in the future.

Your feedback helps us deliver better care for our community.

Contact Us

If you would like to make a complaint or discuss a concern, please contact our pharmacy team.

We are always here to listen and help.