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At my pharmacycloud.co.uk our aim is to always provide our customers with the highest possible standards of service and we aim to deal swiftly with any problems that may occur.
If you feel the issue you wish to complain about can be resolved with us please contact us here to speak to a customer services representative.
Alternatively we also operate a complaints procedure as part of the NHS system of dealing with complaints. Our procedure meets the national criteria and our customer services team can give you further information.
You can also raise your concerns by getting in touch with regulatory bodies. Read more about this in other options for complaints.
PALS – Patient Advice and Liaison Service
You may also seek advice from your local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.